As a leader, talk as much, and only as much, as you’re listening.

That way, your words are relevant to people and ‘speak’ directly to what they need to hear, rather than to what you want to say.

Leave the managing of process to your team

What do you do when you receive feedback you disagree with? 

… and what to do instead

One detail is how people arrive and how they leave a meeting space. As the leader, it's your job to ensure that is a welcoming and positive process.

If hope is all you’ve ever had, if you’ve cleaved to it--then it was a strategy. And if you’re reading this, it may have worked.

The holiday season is upon us, and with it the time honored tradition of loose, absent and degenerating boundaries. Where boundaries are concerned, it is the time when we are most likely to lose our way.

This is a time of hard questions--we’re facing them all the time.